Request Account & Data Deletion

Apex Backflow Services — Customer Portal Account Deletion

You have the right to request deletion of your Apex Backflow Services customer portal account and associated personal data at any time. This page explains how to submit a deletion request and what data is deleted versus retained.

How to Request Account Deletion

  1. 1

    Delete from within the app (fastest)

    Log in to your customer portal, go to My Account, scroll to the Delete Account section, and confirm by typing DELETE. Your account access and login credentials will be removed immediately.

  2. 2

    Request by email

    Send an email to mail@apexbackflowservices.com with the subject line "Account Deletion Request" and include the name and email address associated with your account. We will process your request within 30 days.

  3. 3

    Request by phone

    Call us at (888) 698-2739 during business hours and ask to have your account and data deleted. You will be asked to verify your identity.

What Data Is Deleted

When your account deletion is processed, the following data is permanently removed:

  • Portal login credentials (email and password)
  • Magic link authentication tokens
  • Saved payment methods (Stripe customer and card references removed from our system)
  • Communication preferences (email and SMS opt-in settings)
  • Portal login session and access tokens
  • Customer portal account record (CustomerAccount entity)

What Data Is Retained

Certain records are retained for legal, regulatory, and tax compliance purposes:

  • Backflow test records and inspection reports — retained per state and local water purveyor regulations (typically 3–10 years)
  • Invoice and billing records — retained for 7 years per IRS tax record requirements
  • Payment transaction records — retained for 7 years for financial audit compliance
  • Service request history — retained for warranty and liability purposes
  • Email and SMS communication logs — retained for 2 years for dispute resolution
  • Customer contact information (name, address, phone) — retained in our service database as long as you have active service obligations; personal identifiers are removed from the portal but service records may reference your name for historical accuracy

Retention period: Retained data is securely stored and automatically purged once the applicable legal retention period expires. During the retention period, retained records are no longer accessible via the customer portal and cannot be used for marketing.

Processing Timeline

Account deletion requests submitted through the app are processed immediately. Requests submitted by email or phone are processed within 30 days of verification. You will receive a confirmation email once deletion is complete.

Questions?

mail@apexbackflowservices.com(888) 698-2739

For our full data handling practices, see our Privacy Policy.