SMS Communication Policy

Program Description

Apex Backflow Services' SMS program allows us to send you timely text message notifications related to your backflow testing services. This service is designed to keep you informed and help ensure compliance with water utility requirements.

Types of Messages

When you opt-in, we may send you:

• Appointment Reminders: Notifications about upcoming scheduled tests
• Service Confirmations: Confirmation of appointment bookings
• Arrival Notifications: "On our way" messages from technicians
• Test Completion Alerts: Notification when your test is complete
• Annual Reminders: Alerts when your annual test is due
• Service Updates: Important changes to your scheduled service
• Emergency Notifications: Urgent service-related information

Message Frequency

Message frequency varies based on your service schedule:

• Typically 2-4 messages per service appointment
• Annual reminder messages
• Occasional service updates as needed
• Maximum of 10 messages per month during active service periods

Cost and Charges

Message and data rates may apply. Apex Backflow Services does not charge for SMS messages, but your mobile carrier may charge you for receiving text messages according to your mobile plan.

• Apex Backflow Services does not charge fees for SMS messages
• Standard messaging rates from your carrier apply
• Check with your mobile provider about your texting plan
• We recommend unlimited texting plans if you receive frequent service messages

Opting In

SMS communications are completely optional. You can opt-in by:

• Checking the SMS opt-in box when submitting a service request
• Texting "JOIN" to our business number (if provided)
• Requesting SMS notifications when speaking with our team

By opting in, you confirm that you are the wireless account holder or have authorization to make this election.

Opting Out

You can stop receiving SMS messages at any time by using any of these methods:

• Text "STOP" to any message you receive from us to unsubscribe
• Call us at 888-698-2739
• Email us at mail@apexbackflowservices.com

After you send the STOP command, we will send you a one-time confirmation message letting you know you've been unsubscribed.

Help and Support

For help with SMS messages:

• Text "HELP" to any message for assistance
• Call our support at 888-698-2739
• Email support at mail@apexbackflowservices.com

Supported Carriers

Our SMS service is compatible with all major U.S. carriers including:

Privacy and Data Security

Your phone number and personal information are protected:

• We do not share, sell, or transfer your mobile number or SMS consent to third parties or affiliates for marketing purposes
• All messages are sent through secure, encrypted channels
• We comply with TCPA (Telephone Consumer Protection Act) requirements
• Your data is stored securely and used only for service communications

Contact Information